Home Decor Hardware Ratings / Customer Testimonials

Shopping.com ****1/2 star rating

What our customers have to say about homedecorhardware.com.

HomeDecorHardware.com Ratings:

Suzanne T., FL
Shopping at homedecorhardware.com was an excellent experience. They were very timely and responsive to our phone questions before we made the purchase of $3,000 of door hardware. Phone response to questions is very important because if we dont understand the product or its availability enough, we will not buy it on-line. They also called us back to ask if we wanted all deadbolts keyed alike which we did. We were glad they asked the question so that the items have all the same key when they arrive. Delivery was timely. We are very happy with the product and homedecorhardware.com
 
Lorraine D., MA
I saved alot on cost, even with shipping. Arrived very quickly and items were packaged extremely well.
 
Linda M., FL
Bathroom hardware came on time and in perfect condition. Liked their selection.
 
Todd D., NC
The whole transaction was a pleasure -- from start to finish. The website is easy to navigate, the selection is vast, and the prices among the lowest, if not the lowest, that I found. The items were delivered quickly and packed sufficiently. After we decided to change the size of one of the pulls, we were able witness the return/exchange process -- and it was a breeze. From this positive experience we will definitely recommend Homedecorhardware to friends and family.
 
Jonathan M., TX
very good site, well organized. got what I was looking for and communicated well after the sale. would recommend shopping with them to others and in the future.
 
Melanie R., NV
I got my item right away and it was exactly what I ordered. I would recommend homedecorhardware. Thanks!
 
Danny F., CA
This company offered a product currently unavailable from FrontGate, where I have previously purchesed the same product. Thanks so much!
 
Keith K., CA
Excellent service,Great product Im very happy with homedecorhardware
 
Roy W., FL
Easy to deal with...called us to respond to questions raised...quick delivery. I will buy from them again !
 
James H., FL
Very good, smooth transaction. Good product, decent price, fair shipping cost & delivery.
 
PK H., TX
The product was as presented on the website, and arrived very quickly.
 
Elizabeth L., NJ

This was a well organized website. Mechandise arrived one week late due to a backorder but otherwise the experience was all positive. I saved money as well. I will be visiting this site again.
 
Michele J., PA
I ordered hardware on a Friday night. The next day I changed my mind about express shipping. I emailed the company, they changed my shipping status to 2-3 days. Emailed me about the change on Saturday. I had my merchandise by Thursday. Could not have been a more pleasant experience! Will shop witht them again.
 
Christine V., CA
Helpful when I called with questions. They were the least expensive I could find for this particular style of kitchen hardware.
 
Patricia W., CA
I first saw the handles and pulls at a local hareware store. I was able to order and install them after using Home Decor Hardware before the store even got samples in for me to take home. Thank you!
 
Betty L., AL
I just received the triple hooks and they are very nice. They seem to be of good quality and color. I cant wait to put them up. I like them and makes me want to go back and shop with them again.
 
Jose C., TX
I got what I wanted whwn I needed it, this guys know their bussines and have a grat selecton to choose from.
 
Linda M., NY
Absolutely painless, quick and easy with fast shipping. They should all be this easy!
 
Randy B., LA
I received my merchandise sooner than expected!
 
Jodi B., SD
Loved the item that I ordered -- it came well packaged, and was delivered fast. I will definitely order from them again!
 
Gerrie N., MO
This merchant had the product selection that I was looking for. I found the product that I wanted with ease and placed my order. I was sent a confirmation e-mail quickly, the product was shipped in a very timely order. The price was good, lower than most. I am very pleased with this experience and will shop with them again. Thank you.
 
Joan B., NY
our shower dispenser acyually came earlier than the time frame given and we like it very much we want to order another for our other bathroom.
 
Joanie Bouton Robert R., MN
This was my second purchase from Homedecorhardware. Ive been pleased with both of my purchases. The price was right, and the items were delivered promplty. I wouldnt hesitate to do business with them again.
 
Maggie M., IL
When I opened the package I was surprised with the quality of the knobs and pulls. They were really heavy weight and better in person than on the computer picture. I will be ordering more when my new cabinets are installed.
 
Stephen B., NY
Great price, fast shipping, and everything ordered was in the shipment. This has been about my 4th purchase and would highly recomend.
 
Zane R., IN
Excellent merchant with good phone support and service after the sale. I would highly recommend to others and will buy from again myself. Thanks!
 
Amy F., IL
Awesome product, fast shipping, I will order again!
 
Sabrina M., TX

We were very very pleased with our order. The shower dispensers we ordered are top quality and were very easy to install. I would not hesitate at all about using them again in the future. Thanks for the great shopping experience.

 
Eileen M., FL

Fabulous site with many unique hardware options. Perfect if you are looking for a distinct look with excellent customer service!

 
Suzanne B., CA
My experience was the best! I have completed several hardware orders and they have been great, even when I had to send something back. I especially love the quick turnaround time...Id shop here again in a heartbeat.
 
Vasili K., IL
Not much to write. I ordered a shower shampoo dispenser thing. It arrived in a couple days. Everythings fantastic.
 
Lorraine K.., FL
Fast delivery, called to confirm, nice customer service people, items first rate as explained. Will continue to use...
 
Karen M., OH
I highly recommend this company. In my order, there were some complications with the supplier that Homedecorhardware was using. Homedecorhardware was a very active and perstistent middleman in the whole process and took care of the situation efficiently and effectively.
 
Laura D., CA
Fast shipping, great communication and good selection of products.
 
Suzanne A., WI
Super fast service, very helpful customer service over phone to check specifications, and top quality merchandise.
 
Barbara T., MO
Whole experiene was excellent - from ordering to shipping and very quick receiving of lotion dispenser. Would highly recommend Home Decor Hardware to others!
 
Alice C., TN
Excellent experience. Website was easy to use, price was very good, received several shipping status notifications, knobs arrived earlier than expected and they were exactly what I was looking for.
 
Brian W., OH
Had a problem with shipping but it wasnt their fault. But they had the tracking information ready for me quickly so I find out what happened.
 
Sandy F., TX
EXCELLENT ACROSS THE BOARD! Really great experience! Very satisfied with price, fast delivery and quality of item. HIGHLY RECOMMEND!
 
Jane S., MD
I ordered a shower caddy from homedecorhardware at noon. A couple of hours later I received an email stating that it had been shipped, and I received the product the next day. This is absolutely the fastest service I have ever received from an online order.
 
Sheila S., TN
first time to use this service, but it wont be the last. I was very impressed with the speed and pictures so I could see the product. The price was better than anywhere else and the summer coupon offer really helped. Thanks again
 
Darin H., TX
This was my first experience shopping for cabinet hardware. I started by looking at Lowes and Home Depot and was surprised at how costly pulls and knobs were. Since I was buying the hardware for a home that I was having built, I paid a lot of attention to the quality and style of the pulls. I went online searching for high quality and lower costs. I found several hardware sites but homedecorhardware.com was easily the lowest cost for the same pulls and knobs. The site was easy to shop and had high quality images of the hardware. After making my final hardware choices, I placed the order which was as easy as any other site I have ordered from. I also received a 5% discount by clicking on the link at the top of the home page (do that prior to placing your order). I received a confirmation email within a couple of minutes. I marked a 4 for delivery because it took 2 weeks for the order to arrive. Not a fast delivery but I did not need it quickly so did not mind. I received an email a couple of days prior to the arrival advising me that it had shipped. A UPS tracking number was given to follow the shipment. On inspection of the pulls and knobs, I was very satisfied that they looked just as they did on my monitor when I shopped the website and the quality was the high quality I wanted in the hardware. They came individually wrapped with the screws included. I will definitely use this site again and will recommend it to my friends and family.
 
Terry T., NY
I was so pleased with the pricing ease of ordering and when I received the product they were their expected great quality.
 
Alicia V., CA
I only purchased one small item. But I have bookmarked the page for future use. They have great products and great ideas.
 
Martha A., TX
Found the product at Home Expo and was able to get it cheaper and faster from Homedecor Hardware. Arrived in perfect condition and on time.
 
Marina D., CA
I looked at many online merchants for non-gold color flush pulls and had a hard time finding any decent selections. Home decor had a great selection of high quality pulls. I would purchase again from home decor hardware.
 
Norman P., TX
I have ordered from Homedecorhardware 3 times and will buy more from them in the future. Best prices always in stock and free shipping sometimes.
 
Tom H., CA
They had exacly what we needed, IN STOCK! Transaction was very easy. The unit arrived with a broken mirror, 1 call and within 4 days I had a free & easy replacement. A easy, fast and reliable company with Great Customer Service! I recommend them.
 
Stephen B., NY
Excelent and perfessional service. Items were delivered as ordered. Thank you for getting it right, when time is money, I dont have much to waste with vendors that either dont have things in stock, say that they do, and its not, or worse, getting the package to find out things are missing or product isnt what was ordered. Thanks again!
 
Sabrina A., NY
Problem free merchant. Received item the next day when I paid for regular shipping. When you get more than what you pay for, I consider excellent and quick service. Thank you. Angeline R., MI
I could not believe how fast my order was at my door. The knobs were really nice. I would not hesitate to use this merchant again. Thank you!
 
Alexandra Z., VA
Exceptionally prompt delivery (with standard ground service)!! The product is exactly as described/expected and is performing well. Thank you for an extremely pleasant shopping experience.
 
Colleen F., MA
I have placed 2 sizeable orders and both were received on time or early. Items came in as ordered and described. Product questions were handled professionally and price and selection is better than I can get locally. Although I havent had to return anything, my experience so far has been excellent -- in fact, I just placed another small order.
 
Eugene M., NY
Received shipment in a timely fashion and it was what I expected. From past experience, when ordering on line thats not always the case.
 
Robert F., MA
This merchant has an extensive line (furniture hardware), well-described and pictured. Ive used him twice in the past three months with excellent results both times.
 
Anastasia Y., CA
I thought the prices at homedecorhardware were competitive. The only issue I ran into was I paid for 3 day express but was not notified that the product was on backorder. When I called the merchant, the sales person was very accomodating and responsive. Because I did not receive my product within 3 days, the shipping charge was promptly removed. Despite the fact that the product took longer than I had anticipated, the excellent customer service made my experience with this retailer a positive one.
 
Janice E., NY
Well designed web site, order was fulfilled quickly; very good service.
 
Tracy M., CA
I was impressed at how user-friendly the site was, and I got my item in approximately 4 business days with standard shipping.
 
Donald O., NJ
Had a problem with the part I ordered coming broken by UPS. I called and they immediately sent a new one which arrived in two days no questions asked. Very good response!
 
Stacy J., GA
Item exactly as described and suits perfectly. Fast shipping! Arrived on time and in good condition!
 
Dr. Robert H., WI
Customer service noticed that i ordered replacement items that would not fit my purchase. They called me, and I was able to fix the problem before it occured.
 
Lowell V., OH
We needed the door hardware quickly, and it came in record time because there was an option for special shipping requests, at a cost, of course.
 
Nuria L., KS
Product quality of the Siro cabinet pulls I purchased was excellent!! Timely shipping. Helpful service when I called and inquired about finishes. Will buy from again should situation arise!
 
Patricia H., CA
This was my first major purchase over the internet. Purchasing kitchen knobs from homedecorhardware was easy and plesant. Local dealers gave a 2 week delivery. I received my hardware in 3 days, and also saved money. Couldnt be happier.
 
Jack A., CA
I ordered a shower rod. The rod was delivered damaged. One toll-free phone call and they immediately replaced it with no hassle for me. This is an excellent merchant and I will shop them first in the future.
 
Jill N., MI
Beautiful product, although I did find it cheaper elsewhere. However, due to the ease of ordering on the site, I chose to purchase at the slightly higher pricing. Prompt delivery, excellent packaging we are a home repair company (but purchase was made for our home) and we have already recommended your site to our customers.
 
Roger H., TX
It was a pleasure dealing with this merchant. Before I placed the order, I called customer service to see what would be included in the standard package, and was satisfied with the answer I received. After the order was placed it was confirmed, and later the actual shipping was confirmed. The item was exactly as represented, to my great pleasure, and was put to immediate use. I was so satisfied that I immediately placed a second order!
 
Kathy L., NY
I ordered two separate items on-line. I later realized that one of the items was the wrong size. When I called the next day the custoemr service rep was very helpful, first offering suggestions on alternative solutions and wen that did not work out he cancelled that part of the order.
 
Jane O., NY
Im really pleased with the order I just received. Quality lock sets and a great selection of bathroom accessories. Ill go back to Homedecorhardware to order kitchen cabinet hardware near term and for other things in the future.Ive already recommended them to friends and my contractor!
 
Michael B., OR
Found some really cool knobs for my bathroom cabinets. The price was reasonable and when I entered my shipping and billing addresses backwards, they were quick to fix it after dropping them an email. Everything in life should be this easy!
 
Scott S., AZ
I was able top to find and order obscure parts. The only thing missing from my shipment wasa hardcopy invoice. This is not a huge deal since I had the electronic one I received in email.
 
Kathleen I. IL
I was having difficulty with selection in area stores and was really excited to find this site with their huge selection. The original style I wanted was no longer available, they called me promptly and emailed me alternatives and the order arrived in a very timely manner. The gentleman who called me was very pleasant and helpful, and the items were perfect!
 
Norma P., NY
Very quick shipping, merchandise was described acurately, Price better than any other on web or at local stores. I rate this site an A and will shop there again. I'm sorry I didn't find them sooner.
 
Hannelore H., CA
I live in a house near the beach built around 1898. Small changes like the victorian door knobs, that I could not find locally, and finally found through homedecorhardware gives my home a more period-like look. The product is attractive and solid; it won't fall apart in the heavy winds that we get sometimes. Since I am making several upgrades to the house, I will visit the site again.
 
Thomas N., MA
This is my second order from HomeDecorHardware.com. I was amazed at how quickly I received my order. I placed the order late Sunday night and received it on Wednesday. I have and will continue to recommended this site to friends based on the huge selection, great deals and fast reliable service. Thanks!!!
 
Zena S., VA
Got a great price and the free shipping made them Website was very user friendly ...still had to call them for a technical question and they were right their to answer and very helpful! This was my first order with them (a small "test" order)and now I am getting ready to place a Large order. Will definitely recommend to others!
 
Pat B., CA
While I had absolutely no problems with my order, Home Decor Hardware did keep me updated at all times on my order, so I knew what to expect. I would definitely use them again.
 
Tom N., MA
Their selection and prices are great. I have searched for Drawer Pulls everywhere and they were 75% cheaper on Home Decor Hardware. My order was quickly processed and I received the within days. I would definately recommend Home Decor Hardware.
 
Mike S., VA
Except for the fact that I had to sort thru numerous other sites before coming to Home Decor Hardware everything was great. Home Decor was about the 10th or 12th down on the yahoo search list. Their web site was very easy to navigate. Finding what I needed was a breeze. The order process was quick and simple. The order was processed expediently and I had it within days. Thanks for the great customer service. I have your site booked marked and will be back!
 
Mike S. Jane C., PA
It was so nice to have a phone number and a *real* person answer it when I had an ordering question. I still had the convenience of online ordering with personal customer service! Thanks. Also, our cabines look great! ~J.
 
Faye W., CA
Arrived in only 5 days with no special delivery ordered; was well packaged and I was so pleased that it arrived in time for Christmas
 
Thomas Y., KS
I unfortunately experienced a problem with my first order. I am happy to report, however, that Home Decor's response to the problem is the reason it receives an Excellent rating. Home Decor had my order shipped directly from a supplier in California. The supplier shipped the wrong merchandise. I placed one call to Home Decor and, within half an hour, the supplier called, apologized, shipped the correct merchandise AND arranged for UPS to pick up the first shipment. That is customer service at its best. I have since placed a second order with Home Decor and had terrific service with absolutely no problem.
 

Quick Metric Conversions: 25mm = 1 inch (approx), 2.5cm = 1 inch (approx), 96mm = 3.75 inches



Do you see a discrepancy in the picture displayed v/s item description above?
Note: Picture may not always match item description. We will ship you the correct item# as described above. If you still have any doubts about the item, please call us at 1-877-765-4052 (M-F 9-5 EST), or send us an email at: sales@hdhinc.com before ordering.

PRICING NOTE: All prices displayed on our website are based on "EACH" unit. Some products are sold per pair or a package as shown in the product description. Some products have incremental price based on finish, size, configuration as shown in the product options.

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