FUNCTIONAL HARDWARE FOR ELEGANT HOMES :: Call 1-877-765-4052 or Contact Us
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Warranty/Claims Request

All warranty/claims requests must be submitted within 7 days of receipt of products.

Click here for: Detailed Claims Policy

*required input






Order# (required):* 

Security Alert: Warranty/Claims requests that do not match the original Email and Order# will be rejected.

Detailed description of warranty/claim:

Shipping, Non-receipt or Damages Claims

Report Damages upon Delivery:
If you see any physical damage to the packaging or product at the time of delivery, please "REFUSE" delivery and hand over the shipment to the delivery person.

Lost Shipment/Damaged Delivery (after delivery):
Please note that we will update you with a shipment date, carrier name (UPS, Fedex, USPS or other) and tracking# within 24 hours of actual shipment. All claims must be reported within 7 days of "shipment" date. We will not be responsible for any claims reported after this time period.

STEP 1. You must file a "CLAIM" with the carrier before contacting us. Call:

  • USPS (US Postal Service): (800) 275-8777
    For shipments outside USA, contact your local postal service.
  • UPS: (800) 742-5877
  • FEDEX: (800) 463-3339
Most delivery issues are resolved by directly contacting your local UPS, FedEx, or USPS offices by providing the tracking# you received by email. It is important that you provide the correct email at order time, so we can communicate.

STEP 2. Once you receive a "Claim#" from the respective carrier, please fill out the CLAIMSform below and enter the "Claim#" in the "Comments" box.

STEP 3. After completing STEP 2, if the "shipping address" you originally provided on the order form was "correct", we will follow up with UPS, FedEx, USPS and take the following actions:
3a) If the package is returned to our warehouse, we will re-ship at the same "shipping address" it no charge.
3b) If the package is marked as "Lost", we will send a new shipment at the same "shipping address" at no charge.

STEP 4. After completing STEP 2, if the shipping address you originally provided on the order form was "incorrect", you have the following options:
4a) If the package is returned to our warehouse as "Undelivered/Refused", it will be processed per our return policy at: Within 5 business days of this return, you may request us to re-ship the package at a "different address" by paying an additional shipping cost (same as your original shipping charge), otherwise, we will issue a refund as follows: "item cost" minus "any discount" minus "25% restocking fee" and no refund for shipping.
4b) If the package is lost due to incorrect address on your original order form, there is no refund.

Product Warranty

Home Decor Hardware, Inc. is a reseller of products from many different manufacturers - who are the best in the industry. Individual warranty varies by manufacturer and/or product.

General Warranty Statement: Our standard warranty for any product is 30 days from date of delivery. After 30 days, standard manufacturer's warranty will be applicable. Please contact the respective manufacturer of the product for detailed warranty information and coverage beyond the 30 day period.

NOTE: Only smooth finishes such as polished brass, polished chrome are guaranteed for workmanship and durability. Distressed, antique, vibra, brushed, rubbed or hand-made finishes may vary from one piece to another and hence are not guaranteed to match nor warranteed for durability.

Any defects in workmanship, receipt of damaged or incorrect goods, short shipments, etc. must be reported to Home Decor Hardware within 7 business days of receipt of the individual items.

All claims must include the original date of purchase, order # (or invoice #), name and address of the purchaser. Please fill out the "CLAIM FORM" below. Upon receipt of the claim within the specified time period, Home Decor Hardware will issue a RETURN AUTHORIZATION, arrange for a free pickup, inspect the items upon arrival, and ship a replacement item at no charge using the original method of shipping. Alternatively you may request for an expedited delivery of the replacement product by paying for the cost of the item(s) plus shipping charges upfront, and receive a credit for the cost of the item(s) after the returns are received and inspected by Home Decor Hardware. Shipping and handling charges are non-refundable.


30 Day Return or MANUFACTURER'S WARRANTY is INVALID or VOID for products that are purchased online at, or, or via email/fax/phone at Home Decor Hardware, Inc., and Shipped outside of 50 U.S. states (i.e. all Canada and International shipments) either by Home Decor Hardware, Inc. or by customer themselves.

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Quick Metric Conversions: 25mm = 1 inch (approx), 2.5cm = 1 inch (approx), 96mm = 3.75 inches
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